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Patient Information


Mary Free Bed Orthotics & Prosthetics patients are most often seen by appointment. For personal care and attention when coming to our office, please call our offices to schedule an appointment. If you cannot keep your appointment, please notify our offices at least 24 hours in advance.

Walk-in appointments are honored on a first-come, first-served basis.


We provide services based on the prescription or referral received from your physician. Most insurance companies require Mary Free Bed Orthotics & Prosthetics keep a prescription on file to receive payment. Prescriptions may be faxed or mailed to our office.


Because your insurance policy is a contract between you and your insurance company, please verify your benefits for services. We will obtain prior authorizations for services rendered and will submit claims to your insurance company. Mary Free Bed Orthotics & Prosthetics will attempt to appeal insurance rejections to receive proper payment based on your insurance policy. If we are unsuccessful in obtaining full payment for services from your insurance provider, the final responsibility for payment remains with you.

You may be asked to sign a waiver if an item or service is not a payable benefit by your insurance company; this paperwork is handled before services are rendered.

Monthly payment plans and a charitable funding program are offered to help alleviate your financial burden if your insurance does not make full payment.


To request a Spanish or Vietnamese interpreter, please call 616.493.9830.

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