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COVID-19: Protecting our patients, staff and community

Updated: Sept. 23, 2020

Mary Free Bed’s priority is the safety of our patients, staff and community. Our experts are working diligently to protect everyone’s health through enhanced protocols and added resources. These measures follow national Centers for Disease Control and Prevention guidelines and State of Michigan mandates due to the COVID-19 pandemic.

Mary Free Bed Rehabilitation Hospital does not provide urgent care or primary care services. Call your primary care physician if you’re experiencing COVID-19 symptoms or have a medical question.


We’re excited to be able to serve you in person again, and we’re making it safe and easy to get the care you need at several convenient locations. If you’d rather receive virtual services from home, we can do that, too.

In-Person Visits

You can feel confident coming to see us. We’re following CDC and State of Michigan guidelines for disinfecting, distancing and wearing protective gear to protect your health and ours. Here’s what you can expect:

  • Before your appointment, a patient service coordinator will let you know what to bring with you, share visitor guidelines and social distancing practices.
  • We’re doing a brief health screening with everyone who enters, including temperature checks.
  • You’ll be asked to wear a mask (or a face shield if you’re medically unable to wear a mask) and sanitize your hands.
  • Staff members will wear protective gear and take necessary precautions to safely care for you.
  • We’re sanitizing all equipment and surfaces in our waiting areas, treatment rooms and everything in between with disinfectant proven effective against COVID-19.

Click here to find a location near you.

Virtual Services

Connect with your doctor and therapy team in the comfort and safety of your home. Using secure technology, we make an online video call to your smartphone or tablet for evaluations and treatment. Call 616.840.8005 or 800.668.6001.


Mary Free Bed Orthotics & Prosthetics + Bionics clinics across Michigan, as well as custom seating and assistive technology services, are available to serve you. As with all our outpatient services, patients and parents or guardians of pediatric patients will complete a brief health screening and be asked to wear a mask (or a face shield if you’re medically unable to wear a mask) and sanitize your hands.

O & P + B staff members are on-call 24/7 for emergencies. If you have a question, call the location closest to you:

  • Grand Rapids – 616.840.8007
  • Muskegon – 231.798.0047
  • Holland – 616.392.6240
  • Lansing – 517.337.0300
  • Saint Joseph – 269.429.3292
  • Kalamazoo – 269.353.6895
  • Saginaw – 989.583.3040


We’ve taken precautions to protect our patients, their loved ones and Mary Free Bed employees by reducing the number of people coming in and out of the Grand Rapids main campus hospital each day as well as at our outpatient locations.

Care managers share visitor guidelines with inpatients and their families. They work with those patients to identify designated visitors, and a list is at the West Entry check-in desk.

All visitors will be screened and must wear a surgical or homemade mask (or a face shield if you’re medically unable to wear a mask). No one younger than 18 is allowed to visit.

  • Adult inpatients – Two designated adult visitors determined at the time of admission for the duration of the patient’s stay.
  • Mary Free Bed Kids patients – One set of parents/caregivers at a time. A maximum of four designated parents/caregivers will be determined at the time of admission for the duration of the patient’s stay.
  • ReCOVery℠ unit – No visitors.
  • Sub-Acute Rehabilitation – No visitors. Sub-acute rehabilitation falls under the rules of nursing homes, and the CDC is recommending no visitors for nursing home and sub-acute units.
  • Inpatient Rehabilitation (Network locations) – Follow Network partner’s visitor policy.
  • Outpatient Therapy (Adults and Children/Mary Free Bed locations) – One adult family member/caregiver.
  • Outpatient Therapy (Network locations) – Follow Network partner’s visitor policy.
  • Orthotics & Prosthetics + Bionics – One adult family member/caretaker.

Visitation hours are 8 a.m. to 8 p.m. daily at our hospital on the main campus in Grand Rapids. Hours are posted, and an announcement about hours ending is made nightly.

Visitors may take patients outside on the third-floor terrace.

We’re helping patients stay connected with loved ones through virtual visits and by phone.


EVERYONE (staff, patients and designated visitors) will be screened for COVID-19 symptoms and risk factors each time they arrive at a Mary Free Bed location.

Entry will be denied for those who don’t meet the evaluation criteria:

  1. Do you have symptoms that are different than you would normally have with allergies or a minor cold, including:
    • Fever (oral temperature of 100.0 or higher)
    • Cough with respiratory illness
    • Difficulty breathing or shortness of breath
    • Sore throat with respiratory illness

If you answered YES to the any of these questions:

  • You will not be allowed to enter.
  • If you’re a patient, please call to reschedule your appointment.


To prevent the spread of illness and protect yourself, follow these guidelines:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain a safe social distance of at least six feet apart.
  • Stay home if you’re sick.
  • Cover coughs and sneezes.
  • Avoid others who are ill.


Does your workplace or office need a COVID-19 informational poster? Download one here.

For more information, visit:



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I’m just wondering if your Troy, Michigan outpatient facility Physical therapy specialist still open for Therapy?


Are the orthotic and prosthetic appointments still going to happen at the grand rapids building or are those canceled along with therapy


Hi Jessica – you should have received a response via email.


Good morning – I suggest you give them a call at 989-671-5700.


Laurie Leonard

Will my son be able to get his wheelchair that has been put on hold for 2mo. He has appt may 4


Hi Laurie – someone will be getting in touch with you.


That event was canceled for this year. We hope to bring it back next spring.

Betsy Aller

Can stroke recovery patients at the Wealthy Street location receive mail? Plants / flowers? Thank you.


Yes they can. Send or have delivered to 235 Wealthy SE. Have the patient’s name included and the room number if possible. Thanks.

Dianne Somero

Will you be lifting visitor restrictions at the Wealthy St location? If so when? My husband Ken Somero is being transferred from Munson Medical this afternoon


Hi Dianne,

We did just revise visitor policies yesterday to allow for some visitors. I’ll email you details.

H Burton

What are current visitor restrictions for the Sparrow rehabilitation location?
My mom might be moved there and would not do well without a visitor/visitors.

How do we set up a virtual visit? What if the patient can’t answer the phone?

How do we set up a virtual visit? What if the patient can’t answer the phone?


Good morning. I’ll have someone respond to you via your email address. Thanks.

Cindy Hollenbeck

Will Mary Free Bed open up visitation to the sub-Acute facility any time soon?
Thank you!


Hi Cindy – we continue to follow CDC guidelines for nursing homes for our Sub-Acute facility. We’ll update our policies as the CDC updates theirs. Thanks.


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