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COVID-19: Protecting our patients, staff and community

Updated: March 27, 2020

Mary Free Bed’s priority is the safety of our patients, staff and community. Our experts are working diligently to protect everyone’s health by enacting enhanced protocols and adding resources. These measures are in accordance with the national Centers for Disease Control and Prevention guidelines and State of Michigan mandates due to the COVID-19 pandemic.

Mary Free Bed Rehabilitation Hospital does not provide urgent care or primary care services. Call your primary care physician if you’re experiencing COVID-19 symptoms or have a medical question.


We’re taking precautionary measures by limiting in-person outpatient appointments. If you have an urgent need, you’ll be seen at the main Grand Rapids campus. Call 616.840.8005 or 800.668.6001.

Otherwise, our physicians, therapists and nurses will care for you through our Virtual Services program. Using secure technology, we make a real-time video call to your smart phone or tablet, so you can maintain your therapy progress in the comfort and safety of your own home. This includes general outpatient therapy and our Pain Rehabilitation, Psychology and Spine Center services.

If you need to continue regular outpatient therapy, we’ll contact you to schedule virtual appointments with Mary Free Bed physicians, nurses and therapists. If you have an upcoming appointment and haven’t been contacted yet, or if you need to schedule an appointment, please call 616.840.8005 or 800.668.6001.


Mary Free Bed Orthotics & Prosthetics + Bionics clinics across Michigan, as well as custom seating and assistive technology services, are open to provide ONLY essential services to our patients. All patients and parents or guardians of pediatric patients will be screened for COVID-19 symptoms and risk factors each time they arrive.

O & P + B staff members also are on-call 24/7 for emergencies.

Essential services include:

  • Those required to provide or maintain ambulation and mobility.
  • Cranial remolding services due to time-sensitivity of treatment plans.
  • Emergency services.

If you need an essential service or if you have a question, call the location closest to you:

  • Grand Rapids – 616.840.8007
  • Muskegon – 231.798.0047
  • Holland – 616.392.6240
  • Lansing – 517.337.0300
  • Joseph – 269.429.3292
  • Kalamazoo – 269.353.6895
  • Saginaw – 989.583.3040


EVERYONE (staff, patients and designated visitors) will be screened for COVID-19 symptoms and risk factors each time they arrive at a Mary Free Bed location.

Entry will be denied for those who don’t meet the evaluation criteria:

  1. Do you have symptoms that are different than you would normally have with allergies or a minor cold, such as:
    • Fever (oral temperature of 100.4 or higher)
    • Cough with respiratory illness
    • Difficulty breathing or shortness of breath
    • Sore throat with respiratory illness
  2. Have you had prolonged direct exposure or are you currently cohabitating with anyone who has been diagnosed with COVID-19?

If you answered YES to the any of these questions, please:

  • You will not be allowed to enter.
  • If you’re a patient, please call to reschedule your appointment.


Sub-Acute Rehabilitation

NO VISITORS are permitted to visit patients in our Sub-Acute Rehabilitation program located on Floor 5 of Mary Free Bed Rehabilitation Hospital in Grand Rapids. Sub-acute rehabilitation falls under the rules of nursing homes, and the CDC is recommending no visitors for nursing home and sub-acute units.

Adult Inpatients

  • One designated visitor per adult inpatient is allowed for the duration of the patient’s hospitalization. You must be directly involved in patient care. No substitutions unless the designated visitor becomes ill.
  • Patients using ventilators may have two dedicated and consistent visitors who will provide support after the patient returns home.


No children may visit until further notice.

Mary Free Bed Kids

Patients in the children’s program may have two dedicated and consistent visitors.


To prevent the spread of illness and protect yourself, follow these guidelines:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain a safe social distance of at least six feet apart.
  • Stay home if you’re sick.
  • Cover coughs and sneezes.
  • Avoid others who are ill.


Does your workplace or office need a COVID-19 informational poster? Download one here.

For the more up-to-date information, visit:


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I’m just wondering if your Troy, Michigan outpatient facility Physical therapy specialist still open for Therapy?


Are the orthotic and prosthetic appointments still going to happen at the grand rapids building or are those canceled along with therapy


Hi Jessica – you should have received a response via email.


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