Visiting a Patient

Visitor Policy

To reduce the spread of COVID-19 and protect everyone’s health, Mary Free Bed is limiting the number of people coming into our buildings. We’ve enhanced protocols and added resources that meet or exceed national Centers for Disease Control and Prevention guidelines and OSHA mandates surrounding the pandemic.

Inpatient
All visitors must sign in at the West Entry check-in desk, be screened (see questions below) and wear a surgical or homemade mask (or a face shield if you’re medically unable to wear a mask). We’re helping patients stay connected with loved ones through virtual visits and by phone.

  • Patients may have two adult visitors at a time.
  • No one younger than 18 may visit. Older teens (16 and older) may be granted an exception on a case-by-case basis if involved in providing care/education to the patient and approved by inpatient leadership.
  • ReCOVery Program or COVID-19-positive isolated patients may not have visitors.
  • Sub-Acute Rehabilitation patients who are fully vaccinated against COVID-19 and unvaccinated patients who complete the CDC-required 14-day quarantine period are allowed two designated adult visitors. No one younger than 18 may visit. To schedule a visit, call 616.840.8831. Visits must be scheduled one business day in advance; same-day requests cannot be accommodated due to the volume of requests. Call the SAR COVID-19 Information Hotline at 616.840.8407 for additional information.
  • At Network locations, follow that location’s visitor policy.

 

Outpatient

  • Outpatient therapy: One adult family member/caregiver at Mary Free Bed locations. At Network locations, follow that location’s visitor policy.
  • Orthotics & Prosthetics + Bionics: One adult family member/caregiver.

 

Visiting Hours
Hours are 8 a.m.-8 p.m. daily at our hospital on the main campus in Grand Rapids.

Sub-Acute Rehabilitation hours are 9 a.m.-5 p.m. Monday-Friday and 9 a.m.-3 p.m. Saturday and Sunday. Visits are limited to one hour and must take place in designated areas on the Sub-Acute Rehabilitation floor. Outdoor visits are permitted if the patient is appropriate to go outside and can be transported by family to the outdoor seating areas. Patients must be signed out/in with the recreational therapist or nurse when leaving/returning.

Screening
Everyone (patients, designated visitors/caregivers, employees, vendors) is screened for COVID-19 symptoms and risk factors upon arrival at a Mary Free Bed location. You’ll be asked:

  1. Do you have ANY of the following symptoms that have started or gotten worse in the past 48 hours:
    • Fever >100
    • Cough or shortness of breath
    • Loss of taste or smell
    • Vomiting
  2. Do you have two or more of the following symptoms that are new or have worsened in the past 48 hours?
    • Chills, muscle pain, headache, sore throat, diarrhea, congestion/runny nose, fatigue or nausea
  3. Have you had a vaccination for COVID-19 in the last three days?
  4. Have you had close contact with someone who is suspected of or has tested positive for COVID-19 in the past 14 days without wearing PPE?

If you answered YES to the any of these questions:

  • You will not be allowed to enter.
  • If you’re a patient, please call to reschedule your appointment.

 

Visiting Guidelines

  • Illness
    For the benefit of all patients, we ask that visitors who are sick, even with a common cold, delay visiting.
  • Food
    The Mary Free Bed Kitchen & Café offers fresh-from-scratch cooking with seasonal ingredients. Located on the second floor, it’s open for indoor and outdoor dining as well as grab-and-go meals. Food also is available at Urban Platter, the cafeteria in Mercy Health Saint Mary’s Hospital adjoining Mary Free Bed.
    Homemade meals and baked goods aren’t allowed due to Michigan Public Health Food Code. Only food items prepared by the Mary Free Bed Kitchen & Café or Mercy Health Saint Mary’s cafeteria are permitted on campus for our patients.
  • Tobacco policy
    Mary Free Bed’s campus is tobacco and e-cigarette free in compliance with Michigan’s Smoke-Free Air Law and the standards of the Joint Commission on Accreditation of Healthcare Organizations. This policy was adopted out of concern for the health and wellbeing of all our patients and employees. Our tobacco-free policy applies to all employees, patients, visitors, vendors and contractors. Thank you for your cooperation with this policy.

 

Contacting a Patient

  • Email
    Friends and family may send email to a patient. The email will be printed by a staff member, placed in a sealed envelope and delivered to the appropriate patient. We suggest that e-cards have little or no animation so the entire message can be printed on paper. Send an email directly through any email account:

    • In the “To” field, type: patient@maryfreebed.com
    • In the “Subject” field, type the patient’s full name.
    • Type message and send.
  • Mail
    Direct mail to this address:
    Patient name
    Mary Free Bed Rehabilitation Hospital
    235 Wealthy St. SE
    Grand Rapids, MI 49503-5299
    Patient privacy laws prohibit Mary Free Bed staff from giving out patient room numbers. Our staff will ensure your correspondence is directed to the correct patient even if you do not indicate the patient’s room.
  • Following a patient online
    Some patients and families use a website or blog to connect with family and friends following a serious health event and recovery. These sites are easy to use, personal and private. Users write health updates or share photos on their pages, and visitors can show their love and support through messages left in a guestbook. Find a Mary Free Bed patient website.
  • Gifts
    Mary Free Bed staff will bring deliveries of flowers, plants, balloons and other gifts to the appropriate patient’s room. Some patients may have allergies to latex, so we recommend sending only Mylar balloons (shiny silver on one side and filled with helium). Mary Free Bed also has an online store with Mary Free Bed-branded bags, blankets, books, clothing and more available for purchase and delivery.